Privacy Policy

Effective Date: June 29, 2026

1. Overview

This Privacy Policy applies to the Crossborder Duty offline import tax calculator web application ("Service"). It describes how we collect, use, store, and protect your personal data, complying with GDPR and Hong Kong SAR data protection requirements.

2. Data We Collect

• Voluntary Data: Support emails, payment information processed by Creem (we do not store credit card details).
• Automated Data: Device type, browser info, access timestamps, anonymous usage statistics.
• Local Offline Data: All your calculation records are stored locally on your device only via Service Worker offline cache. We cannot access your offline data remotely.

3. Use of Your Data

We use your data to process subscriptions, provide customer support, improve service quality, fix technical issues, and comply with tax and legal obligations. We never sell or share your personal data for marketing purposes.

4. Data Security & Storage

All data transmission uses HTTPS encryption. Offline calculation data remains on your browser only. Account data is stored on secure encrypted servers.

5. Your GDPR Rights

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your account and data
• Right to restrict data processing
• Right to data portability

6. Cookies & Local Storage

We only use local storage and Service Worker cache to enable offline PWA functionality. No tracking or advertising cookies are used.

7. Third-Party Services

Payments are handled by Creem. Creem's privacy policy applies to payment data.

8. Data Retention

Payment and account records are kept for 7 years for tax compliance. Local offline data stays until you clear your browser cache.

9. Policy Changes

We may update this policy. Changes are effective when published on this page. Continued use means you accept updates.

10. Contact

For privacy-related questions, please contact us through our official website support channel.